Awesome Support – WordPress HelpDesk & Support Plugin
Actively MaintainedEvery rating left on WordPress.org, broken down star by star — and the most recent reviews behind the numbers.
3.5
194 reviews
- 5
- 108 (56%)
- 4
- 13 (7%)
- 3
- 3 (2%)
- 2
- 10 (5%)
- 1
- 60 (31%)
The 30 most recent, newest first
Otimo
Muito Bom
by Wellington · Read on WordPress.org
Poor maintainance
They still havent fixed the security bug from December, as described by Wordfence. The plugin is slowing down WP admin. It has a bug that prevent customer downloads from WooCommerce. This topic was modified 1 year, 7 months ago by lykkemedia. This topic was modified 1 year, 7 months ago by lykkemedia.
by lykkemedia · Read on WordPress.org
Why you should definitely choose a support plugin
I highly recommend this plugin Simple and concise setting screen First of all, it is compatible with Locotranslate and allows you to easily and concisely change the original translation in the settings screen. As of 202502, there were still some parts that were not compatible. Plugin name and plugin description part.…
by kampot888 · Read on WordPress.org
Awesome support ticket plugin with worst
The support for this product is very frustrating. Moreover, asking for a refund is very difficult.
by Joan · Read on WordPress.org
Great plugin
An excellent plugin with technical support requests for WordPress. The free version has quite a lot of functionality. Thank you very much to the developers! This topic was modified 2 years, 4 months ago by stanislav5web.
by stanislav5web · Read on WordPress.org
Be wary of the free version
Originally gave a 5-star review but now upon having a serious, unresolved issue, I can no longer recommend the free plugin. The plugin caused a critical error on a main category on our site – and given no support via Awesome Support email nor via WP Forums, I have had to find an another ticketing/helpdesk option. The…
by kira7 · Read on WordPress.org
update is junk just causes the site not to work.
two times i tried the update and it does nothing but either stop the website from loading which was the first time and had to go to my web host to fix. Now today i just tried the new update and then i could not load my media library until i deactivated the plugin. Version 6.1.6 works fine so what happen from this…
by easyprovids · Read on WordPress.org
So bad
A disconcerting experience… I bought the plugins only to encounter REST API errors and cron tasks that are blocking my WooCommerce-powered WordPress site… I reached out to the support team, who nonchalantly informed me that these issues would be resolved in an upcoming update… An update that, even after one month, has…
by ITP TECHNOLOGIE · Read on WordPress.org
Best
Best One in the whole depository.
by mdashfakfaysal · Read on WordPress.org
Works for us!
Works for us. Would give it five stars. If it wasn’t a little bit clunky sometimes. Input boxes have become very small, which they tell me is a WooCommerce or other plug-in problem. Which sounds a little bit like passing the buck!
by DOHM · Read on WordPress.org
Run! This Company Provides Terrible Support
The irony of calling the product “Awesome Support” is almost comical. I was a loyal customer for more than a year and literally bought everything they sell. The product was “ok” at best and they were always fairly slow, in my opinion, in tackling bugs and customer support tickets. Our needs changed and we no longer…
by whtepeak · Read on WordPress.org
TERRIBLE support, constant bugs
Editing my review again for the third time. I was asked by the developers 9 months ago to reconsider my initial harsh review, as they were “doing their best”. There seemed to be some improvements to responsiveness on tickets for a very short period of time, but now it’s back to non-existent support and a continuously…
by jbslettebak · Read on WordPress.org
Great Support Plugin
It’s great and nice looking plugin for support tickets. It has all features that we need and a nice user interface that integrated well with our website.
by admin · Read on WordPress.org
Awesome is awesome
I like the flexibility and the functions. The pricing of the additional extensions could be a little less intensive 😉 This topic was modified 3 years, 4 months ago by neuronprocessing.
by neuronprocessing · Read on WordPress.org
Awesome – works just out of the box
I have gotten a lot of mails from my customers and sometimes they just fill my mailbox with several mails a day. After I have installed Awesome support I have much more control over my support tickets. It works for me. thank you for an awesome plugin! Kristen
by KristenMathiasen · Read on WordPress.org
Too powerful
I have experience with Kayako, Freshdesk, osTicket, among others. AwesomeSupport is excellent. It has many complements and adapts to any need. The ability to have unlimited agents is great. The times I have needed support they have responded quickly and professionally. I recently discovered an error in the…
by andrespi · Read on WordPress.org
Very good
a great addition for my projects
by yung13 · Read on WordPress.org
Boff…
As some people say here, bad support. In addition, this plugin was offered in a premium version on Envato and they left without notifying their customers who ended up with a quickly buggy plugin. I installed this free version…well, not great. Too limiting.
by Jakours2 · Read on WordPress.org
Great product and support
We’ve been using Awesome Support for a few months now and have found both the product to be excellent, and the support to be fast and effective. Thanks guys! This topic was modified 3 years, 11 months ago by Tony Roberts.
by Tony Roberts · Read on WordPress.org
TERRIBLE support, constant bugs
<p>Editing my review again for the third time. I was asked by the developers months ago to reconsider my initial harsh review, as they were “doing their best”. There seemed to be some improvements to responsiveness on tickets for a very short period of time, but now it’s back to non-existent support and a continuously…
by jbslettebak · Read on WordPress.org
Great Plugin
I have been using this plugin for almost 3 years now and since I first used it, it has improved a lot, with time they bring it among the top plugins available for support management on WP. The team is always quick to fix minor issues and accommodating. Thumbs up 👍
by Alex Zoidic · Read on WordPress.org
Crashes site when installing AWS 6.1.0 on WPress v6.0.1
Installs ok, crashes when you go to settings.
by Anonymous User · Read on WordPress.org
Support
Support is slow, it does a basic job, nothing major can’t support multiple clients with multiple staff. everyone has the be under the same setup.. see support tickets raised
by a2zcomputing · Read on WordPress.org
This version 6.0.11 crashed my website
<!– wp:paragraph –> <p class=””>Tried it over 3 months. Worst plugin ever. This has a many bugs. I dont think even the authors know what they are doing.</p> <!– /wp:paragraph –> This topic was modified 2 years, 6 months ago by arvindve.
by arvindve · Read on WordPress.org
Immediately crashed my website
I immediately get a critical error on my site, aka the white screen of death, after I activate this plugin. Had to FTP into plugins folder and manually delete to get my site working again. Tried deactivating several other plugins then reinstalled to debug any plugin conflicts, but still got a critical error. Maybe…
by geotistics · Read on WordPress.org
used this for years
Packed with features found in paid plugins. Integrates well with WordPress. Support is great. I think I’ve been using it for about 10 years now, with no complaints.
by andrew55 · Read on WordPress.org
Wonderfull Plugin
Really it’s a very awesome plugin and no bugs Thanks 🙂
by woowoffer · Read on WordPress.org
Awesome plugin, not so awesome support for it
We’ve been using this plugin for a while and while it serves it’s purpose, whenever we have some sort of issue with it, it’s an actual struggle to get any kind of relevant help from the developer. It’s ironic, because developer who created the plugin for support platform, has one of the worst support you can…
by Sinisa · Read on WordPress.org
A Support Company with the Worst Support Ever
Extremely disappointed. Purchased an add-on that turned out not to work, but because of their “policy” no refund was coming my way. Every internet SaaS I’ve worked with in the past wanted to be sure that their product was helpful. These folks seem to just want to make money regardless of the lack of value their…
by chinamax · Read on WordPress.org
DO NOT INSTALL
After spending hours configuring, linking and integrating, I get the command (new ticket, show tickets) options inserted into BP user page but when they’re clicked, nothing happens. Nothing. Nada. Zip. Zero. No installation support. No way to contact support. Uninstall is an easter-egg hunt, like a lot of features.…
by mshallop · Read on WordPress.org
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Reviews are their authors’ writing, posted to the WordPress.org support forums. What is above is an excerpt of each of the most recent ones — the full text, the replies and any later edits live where they were written.