Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search
Actively MaintainedEvery rating left on WordPress.org, broken down star by star — and the most recent reviews behind the numbers.
4.9
123 reviews
- 5
- 119 (97%)
- 4
- 0 (0%)
- 3
- 1 (1%)
- 2
- 1 (1%)
- 1
- 2 (2%)
The 30 most recent, newest first
Incredible!
Hello I have been using Echo for a few days and have now become familiar with all the features. In addition, I bought the add-ons. The AI feature is brilliant by the way! I’m totally thrilled. The support is also unbeatable. The people at Echo are very helpful, friendly and respond quickly. I am totally happy that I…
by niteflite42 · Read on WordPress.org
Excellent and Maintained KBase Plugin
We have come to rely on the functionality of this plugin. The customer service and support are also very responsive, and the team continuously updates the plugin on a regular basis. I would highly recommend.
by fightinfett · Read on WordPress.org
Structured and user-friendly knowledge management solution
We are using the plugin within our organization to build and maintain our internal knowledge base – and we are absolutely impressed. The setup process is quick and straightforward, allowing you to get started with minimal effort. One of the biggest advantages is the ease of use in day-to-day work: creating,…
by flecki · Read on WordPress.org
Very responsive and helpful
assisted with adding a new feature within a few hours to incorporate into our AI Add-in
Nice product, responsive support
We’ve been using the plugin for a couple years and it’s combination of features with the free version is excellent. Their support has also been very responsive with a few questions we’ve had.
by bhammondCVL · Read on WordPress.org
Very good !
Very fast response time and perfect for resolving my css issue. EKB is a very good and powerful tool !
by greggus · Read on WordPress.org
Strong knoweldge management and documentation solution
The WordPress Knowledge Base is extremely helpful and flexible, making it easy to organize and present information. Our customers use it heavily and find answers quickly, which has greatly reduced support requests. A fantastic and reliable solution!
by agrigoras · Read on WordPress.org
Best plugin and great support
The plugin has all what I need and it’s very easy to setup. The technical support is awesome, super fast!
by alex177px · Read on WordPress.org
Great product, better support.
I tested out a lot of Knowledge Base type plugins to create my own little wiki for students, this one was easiest to use and looked nice for free. After integrating into my site I found a small bug, I troubleshooted it on my own for a few days and finally reached out, worried I wouldn’t get much help as a free user.…
by rukiara · Read on WordPress.org
Great plugin for knowledge base
Echo Knowledge Base is an incredibly solid plugin—intuitive, flexible, and packed with features. Their support is next-level too! Dave from tech support went above and beyond to help me out. Highly recommend for anyone building a serious knowledge base.
by melaniebpm · Read on WordPress.org
Best of the lot
I tried a lot of documentation/knowledge base plugins and this was by far the best and easiest to use.
by playology · Read on WordPress.org
Ausführliche Dokumenation mit guten Abbildung
Vielen Dank für die gute ausführliche Dokumentation. Die Abbildungen sind sehr informativ. Das hilft den Einsteigern. Der einzige Makel ist, dass die automatische Übersetzung ins Deutsche nicht unbedingt immer sinnvolle Texte generiert.
by Stephan · Read on WordPress.org
Parfait pour une base propre et bien organisée.
J’ai découvert ce plugin récemment car j’avais besoin de fournir une base de connaissances pour mes produits et services. Je suis très satisfait car le plugin est assez simple à prendre en main et la documentation est très utile. Pas encore testé la version pro, mais si besoin je ne regarderais pas autre chose. Merci !
by wpcigale · Read on WordPress.org
Solid plugin with great support
Im very happy with this plugin, it has all the features that I expected from a Knowledge Base and It’s also great in styling Support is top notch, lightning quick at responding to me, helpful and very friendly. Thank you
by mikefury · Read on WordPress.org
Great Plugin
Amazing plugin and exceptional support!
by sachin0000 · Read on WordPress.org
Excellent Plugin and Support
The team around Echo Knowledge Base helped us using their plug-in in the best way for our solution. Thanks again!
by Susanne · Read on WordPress.org
An awesome plugin and best support ever!
This is one of the rare plugins which is great by itself and also has the best support team I ever saw. Hands down to you guys!
by coolex13 · Read on WordPress.org
Fantastic Plugin – Superb Support!
How often do you get a response on a support ticket within an hour? On Labor Day?! The folks at Echo KB has the support part DOWN! Also, their interface is easy to understand, have awesome flexibility, and has met my expectations 100%. Go buy this plugin!
by larssahl · Read on WordPress.org
What a great product! Well presented and thought out plugin
This is an amazing product with a large number of options and configurations to choose from. Even with all the options and configs they are presented in a way that is easy to setup and change as you get to know the KB better. And the visual editor for the configuration of the article page was a very useful way to…
by j0nz · Read on WordPress.org
Excellent!
We’re in the process of setting up a Wiki/Knowledge Base, and both in terms of out-of-the-box functionality and sensible customization, this is exactly what we needed.
by paulroub · Read on WordPress.org
Buyer Beware – CPTs (Articles) cannot be converted into Posts
You are basically locked into Echo because they use CPTs (Custom Post Types) instead of WP’s native Posts. I tested the Echo Knowledge Base plugin and created seven articles. While Echo is compatible with block editors, it’s primarily built with the classic WordPress editor. The design interface feels outdated and…
by zonkeroo · Read on WordPress.org
Highly Recommended
I test-drove a few knowledge base plugins before deciding on Echo. It has a ton of features in the free version, plus reasonably priced add-ons. It was quite easy to set up and customize with everything from layouts to fonts and colors to the names of labels/titles. I like the built-in category icons, the nicely…
by boca jo · Read on WordPress.org
Great support and tool!
Great support and tool! This topic was modified 1 year, 10 months ago by plesa.
by plesa · Read on WordPress.org
One-way migration is a non-starter
This plug-in is good and it’s useful. BUT understand, in advance, that once you convert your posts into a knowledge base article with it, there’s no built-in way of bringing it back. If you convert your posts to articles and then decide to uninstall this plug-in at some point, they’re just gone without any…
by Gideon Rosenblatt · Read on WordPress.org
Totally wrong approach
KB should be regular posts not CPT.
by sojic · Read on WordPress.org
Great knowledge base plugin
Have this running on a few sites. Easy to customize and a lot of thought out features. Support requests are always handled in a decent amount of time.
by Darrin · Read on WordPress.org
Awesome Product and Support
I had an issue with my knowledgebase and they were quick to help, even with me having to go back and forth via email. They were very patient with me and were able to help me figure out the issue and correct it. Awesome support!
by sithgirlgamer · Read on WordPress.org
Well rounded, mature knowledge base and excellent support
I’ve been using Echo knowledge base for over a year now and just purchased a lifetime license. It’s that good. The knowledge base features have worked flawlessly and any questions I have had during the setup process were answered promptly. The analytics provided has been extremely helpful in knowing what kind of…
by risingfire · Read on WordPress.org
Amazing
I love the plugin and the support is amazing. I tried a few plugins before, but this is the best.
by websiteadm · Read on WordPress.org
Superb plugin, incredible support
We’re building a large knowledge base & this plugin has been great to work with, easy to use, great documentation, with lots of great add on options – and truly great customer support! No hesitation to give this one 5 stars.
by sminfused · Read on WordPress.org
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Reviews are their authors’ writing, posted to the WordPress.org support forums. What is above is an excerpt of each of the most recent ones — the full text, the replies and any later edits live where they were written.