JS Help Desk – AI-Powered Support & Ticketing System
Actively MaintainedEvery rating left on WordPress.org, broken down star by star — and the most recent reviews behind the numbers.
3.7
74 reviews
- 5
- 45 (61%)
- 4
- 3 (4%)
- 3
- 4 (5%)
- 2
- 4 (5%)
- 1
- 18 (24%)
The 30 most recent, newest first
Free Version no good
The system is very buggy, I don’t want to spend time recoding and i won’t buy another level if the free version doesn’t work correctly; submit button on front end doesn’t work correctly.
by anacapaviewestates · Read on WordPress.org
works good
Awesome plugin , does what its says and more
by mary1991 · Read on WordPress.org
Absolute horror
Functionality-wise this plugin is really solid. However, when it comes to re-styling… my dear lord, I have never seen such a badly written CSS in my 25 years of developer career. It just can’t be any worse; chained classes, use of important clause, no flexbox or grid, form elements styled up per form, redundancy,…
by Oooh Boi · Read on WordPress.org
Outstanding!
Great Plugin!
by chrisbg · Read on WordPress.org
Simple and stable
We used both versions free and professional for years
by chandlertill · Read on WordPress.org
Best plugin ever
Lots of features, easy to use. Best ever plugin for support.
by geraldroy · Read on WordPress.org
Amazing plugin
Amazing plugin. Keep it up!
by luisdiego9 · Read on WordPress.org
Useful plugin
Easy to use. There is a lot of value in the free version and even more in the other plugin paid version.
by erictyl · Read on WordPress.org
The best plugin
The best plugin
by mustafaomer · Read on WordPress.org
The best plugin ever
I have purchased 2 of this plugin 2 weeks ago for different website with all addons but i can tell you and i swear this is the best plugin ever. Yhis plugin is very very very powerful. The IT support is very gentle and they are very helpful. Thank you for the developer, he is very intelligent, creating such a complex…
by damediop23 · Read on WordPress.org
Decent Support Function
Does exactly what it says it does without the hefty price tag.
by Desi Matlock · Read on WordPress.org
good
good
by siritawatk · Read on WordPress.org
Very useful
useful and handy This topic was modified 2 years, 11 months ago by netpcsupport.
by netpcsupport · Read on WordPress.org
I found some features
Hi, I am having fun working on the finer points of your excellent plugin. I am using the free version and find it very useful and thank you very much for your hard work and supplying so much functionality for free. I have discovered GDPR does not display – Is this because my website is hosted in a region that doesn’t…
by hammondegs · Read on WordPress.org
Worst Support Ever
I don’t recommend dealing with the author at all 1) he does not understand English 2) Never reply with a complete answer 3) All answers ” this option needs a developer” and he is trying to make more money with the support he provides. if I want to hire a developer why I am paying for a plugin, I could have hired a…
by queeneve · Read on WordPress.org
Useless free version
Free version is useless with minimum features. Not sure if paid version satisfy my needs. This topic was modified 4 years, 11 months ago by majidmad.
by majidmad · Read on WordPress.org
Now what I expected
I Downloaded and installed and found out that if you want it to work like it should you have to dish out additional money for the addons to get it to work. The free version has no way to communicate with the ticket issuer as the only screen I see on the back end is a text box to edit what the sender sent.
by djdubuque · Read on WordPress.org
Worst plugin with prove
I have the professional Bundle and I am not recommended, for: for advanced users, it’s the worst. First, for each option, you need a separate plugin. then, full of bugs. after that, you are not able to add any of your customizations. For example the support icon you cannot change the color, recently they add an option…
by omnrohr · Read on WordPress.org
Awesome plugin, Excellent Support
All the features one need and the support is instant, even for the free version, thumbs up to this company!
by globalmerchant · Read on WordPress.org
Horrible Customer Service
I bought email piping and a host of other add-ons for this plugin. It was advertised that Agents and Clients can respond back to tickets using their email. The plugin was not doing it, so I submitted a ticket. Me and the agent kept going back and forth with trying to solve this issue for almost a week. However, they…
by unity4625 · Read on WordPress.org
Fast support and perfect plugin
Works perfectly to help our customers. We had an issue and it was fixed quickly by the dev’s.
by michielvannoppen · Read on WordPress.org
Awful customer service
Think carefully before about the support you expect before using this plugin. Bought it into 2015. Worked brilliantly – downloads, canned responses, email piping, knowledge base. Let the licence expire. Received no further updates. Worked perfectly fine. Logged in this week to add a new download. Already updated to…
by showe · Read on WordPress.org
Free version is totally useless
This plugin is totally useless when you use the free version it even lacks very basic features
by isaacsian · Read on WordPress.org
Fantastic!
This is definitely the best free Help Desk plugin out there. Thank you so much for your excellent work.
by dan.akio · Read on WordPress.org
Worst plugin ever
Ok, i tried to install it, in last step i get error Than i cant believe my eyes cause most of database data was deleted (data from plugin, my theme, setting,…) Maybe you will be lucky, but i recommend not to install it. I have many years of experience with wordpress but i never see something like this. This topic was…
by neomorph1 · Read on WordPress.org
plugin not worked on my theme, bad support
plugin not worked on my theme, support had hard time login so they closed the ticket instead of fixing the plugin
by orshvartz · Read on WordPress.org
Great Product and Support
A great plugin. Versatile and productive. Excellent support as well. Thank you!
by awsomeyorkie · Read on WordPress.org
L’Admin non riceve le notifiche
Ho valutato diversi plug-in di Ticketing e sicuramente JS Help Desk è tra i migliori, ma con un grande limite: quando avviane l’apertura di un nuovo ticket, l’admin non riceve le notifiche seppur sia settato tutto nel modo giusto. Peccato.
by nicoroncon · Read on WordPress.org
Perfect
Thankyou for this plugin
by ronan.anjos · Read on WordPress.org
JS Help desk is our favorite Plugin
Not only great plugin with a fare price, you also get Super fast support!! ( that even more important than the plugin itself )
by esales2000 · Read on WordPress.org
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Reviews are their authors’ writing, posted to the WordPress.org support forums. What is above is an excerpt of each of the most recent ones — the full text, the replies and any later edits live where they were written.