Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
Actively MaintainedEvery rating left on WordPress.org, broken down star by star — and the most recent reviews behind the numbers.
4.5
10 reviews
- 5
- 8 (80%)
- 4
- 0 (0%)
- 3
- 1 (10%)
- 2
- 1 (10%)
- 1
- 0 (0%)
The 10 most recent, newest first
Great support
I didn’t get admin notification emails and didn’t know whey. the team solved it right away. Need to set Assign Rules, Thanks This topic was modified 4 months, 3 weeks ago by gilkatz. Reason: didn't save?
by gilkatz · Read on WordPress.org
This plugin is a beast
The latest updates of this plugin has made it a powerhouse. I have been using this for years and now they have added a lot of features including AI chatbots. It can also integrate with Woocommerce. How amazing is that. This plugin is definitely recommended to anyone who need a live chat support and ticketing system…
by Vassos Hadjivassiliou · Read on WordPress.org
Buggy and doesn’t inherit styles.
I bought the Lifetime lisence and I’m not really impressed with the plugin. The admin panel seems well done, however it’s unusable without a decent front end. The set up is clunky and for some reason every single page on my WordPress is now issuing a 404 error when I view the website. Literally my whole website is a…
by Josh S · Read on WordPress.org
Quality plugin and amazing support
This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our internal team. One of the best parts has been the customer support. They have been incredibly prompt and helpful every…
by jkellis · Read on WordPress.org
Ashim & team provide 5-star support
We use this ticketing system daily and find it extremely useful to manage day-to-day operations across multiple locations. Ashim, Aslam, Nazmul and team have always been helpful in setup and addressing occasional issues that arise. We’ve been using Support Genix (paid) for over a year now and have come to depend on…
by angelalgibson · Read on WordPress.org
Super extension
Très belle extension, agréable et facile à manipuler, idéal pour gérer la communication avec les clients et le sav, elle est super design et meilleur que les extension que j’avais essayé, le prix est correct. Je recommande sans problème. Yassine
by myroqya · Read on WordPress.org
Super Impressed!
I feel lucky to have run into Support Genix. It’s elegant, and super easy to set up and customize. I really like the user interface. Very nice documentation and FAQs, too. Found answers so easily. I also like the 1 flat fee for a lifetime. It doesn’t get any better than that. We are still checking it out to see if…
by vivies · Read on WordPress.org
Was a good quality support plugin
Price policy changed a lot over time. 🙁 Free version was good until updates screwed up … This topic was modified 1 year, 8 months ago by Pieter.
by Pieter · Read on WordPress.org
I would recommend it to everyone.
It’s a really good app, I recommend it to everyone. I would be very happy if Turkish language support is provided.
by exgeer · Read on WordPress.org
Feature packed and very affordable ticket system
Update 8 December 2025: I have to say that communicating with these developers has been an absolute pleasure! They are quick to respond, quick to offer fixes and updates when requested and are more than happy to add feature requests to their roadmap. I can wholeheartedly continue to recommend their plugin especially…
by bradmillar · Read on WordPress.org
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Reviews are their authors’ writing, posted to the WordPress.org support forums. What is above is an excerpt of each of the most recent ones — the full text, the replies and any later edits live where they were written.