SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent
Actively MaintainedEvery rating left on WordPress.org, broken down star by star — and the most recent reviews behind the numbers.
4.9
289 reviews
- 5
- 271 (94%)
- 4
- 8 (3%)
- 3
- 3 (1%)
- 2
- 2 (1%)
- 1
- 5 (2%)
The 30 most recent, newest first
Fantastic product with so many features
Our team has been really pleased with the software, and Support Candy has been awesome about responding to all of my questions while setting it up. We were surprised at how robust it is – it had every feature on our wish list. We’ve found it to be the easiest software we’ve set up in a long time.
by jaki-o · Read on WordPress.org
Great first impression
We’ve just started using SupportCandy and are VERY impressed with everything about it. The configuration and setup is very smooth. The features and functionality are very robust. Very impressed so far.
by John Dorner · Read on WordPress.org
Fantastic Support, great Feature Set, great value for Money
We had to migrate from our former E-Mail Support Solution because the support could not fix a quite important problem – and it was the best decision ever! SupportCandy is really feature rich, very flexible, offers all kinds of tweak options – and the support is outstanding! You get swift and knowledgeable response…
by Klaas Mertens · Read on WordPress.org
Almost great, except it’s missing one key feature.
It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able to merge tickets and sadly our sales people and customers have created duplicate tickets that we should merge, but we…
by Dan · Read on WordPress.org
Ottimo prodotto
Supporto tecnico presente e in tempi brevi. Di solito rispondono entro un giorno lavorativo
by marziom · Read on WordPress.org
Thank You, Candy Team!
For your quick and professional responses! Regarding the plugin, i truly recommend to all those who need a support plugin. Give it a try and you will not regret!
by mihaibeilic · Read on WordPress.org
Best value for the money
I was searching for a reliable ticketing system for my customer support portal and ended up purchasing three different platforms (one at a time). I requested refunds for all of them within a period ranging from just 2 hours to a week none of them met my expectations. Support Candy, however, exceeded them. Not only is…
by boaznire · Read on WordPress.org
Extremely good plugin an support
Very good plugin with immense customization to fill any need, also very good support from the developer on any question.
by luifel90 · Read on WordPress.org
Fantastic plugin & support
Been using SupportCandy for a while – the plugin is amazing! Easy to use, many settings to tailor to everyone’s needs and great support from the team behind it, if any problems arise. The coding standards are great and the code is easy to read + many hooks available if anything needs to be changed.
by Henrik · Read on WordPress.org
Great team working behind this plugin
We chose SupportCandy over many different platforms since it integrates with Slack the way we needed it to. During implementation, the SupportCandy team was there each step of the way as needed. They truly went above and beyond what most plugin devs do! Our client has had zero issues since launching the support portal…
by ericmflong · Read on WordPress.org
How did we ever manage without Support Candy?
Our requirements are high. We were looking for a helpdesk solution that would integrate with WooCommerce, have email piping, and support a multilingual environment. Support Candy came out as the best solution, also because it has API + webhooks, allowing us to tailor the flow to our specific needs. Thanks to the API,…
by ludekcerny · Read on WordPress.org
Best thing that happened to our company
If I had known that SupportCandy existed 2 years ago, we would already have made the decision to move from away e-mail support! This tool really streamlines our support. And the best of all: all on our own server, no cloud necessary! Thanks for building this guys. It works absolutely great and has great support.…
by tunixnl · Read on WordPress.org
Top plugin for better support!
The numerous automation functions save us time every day, and the clearly organised ticket management means that we always have an overview, even with a high volume of enquiries. The SupportCandy Helpdesk is also first-class: friendly, competent and quick to respond. Conclusion: A powerful tool that delivers what it…
by Xoyozo · Read on WordPress.org
Outstanding Support & Feature Implementation – Beyond Expectations!
I’ve been using this plugin for several days now and had some custom feature requests. The support technician went above and beyond to fulfill all my wishes—quickly, precisely, and with great professionalism. Not only did they exceed my expectations, but the plugin itself is incredibly well-built and reliable. I’m…
by hakijaavdic · Read on WordPress.org
Rápida contestacion
plugin ligero y sencillo de usar. Apoyo inmediato.
by vlorenzov · Read on WordPress.org
Excellent support
Every time we have issue or question, we get the very good support from SupportCandy.
by hoangthanhminh · Read on WordPress.org
Do Not Use It I lost my money
absolutely don’t buy it, it will steal money from card
by L1VEHI · Read on WordPress.org
Best support plugin
I tested several support plugins and the only one that worked perfectly, without conflicts and without errors was SupportCandy.
by caiocicottirios · Read on WordPress.org
Superb support and excellent ticketing system
Thank you so much for creating this amazing support ticketing plugin for WordPress. Your support is also greatly appreciated.
by adambowler · Read on WordPress.org
Fantastic Product, Excellent Service
This is a great product and the support team are five star!!
by Mike McKeown · Read on WordPress.org
A great platform
We use SupportCandy as a system to process maintenance requests at a school. It’s a great way to manage and process the multitude of requests coming in from various departments.
by warrenogs · Read on WordPress.org
Moved from Zendesk – Best move ever!!
We have 4 businesses that we own and run and were using zendesk with 4 separate accounts, as we simply could not afford their multi-brand system for the users we have. We decided to look at a much more cost effect system and having several WordPress websites we thought maybe we could spin another one up for our help…
by hobbsie2021 · Read on WordPress.org
Very Powerful Plugin and Next Level Support
I was truly impressed by how much you can accomplish with the free version and how effortless it is to set up! For my needs, I decided to upgrade to the pro version with all the extensions, and it unlocked even more incredible functionality. What really stands out, though, is their support. I don’t think I’ve ever…
by giannisgx89 · Read on WordPress.org
Pro plugin – excellent support
Recently purchased and installed Support Candy for a community website. We needed an easy to use and administer Support system for our Members. This plugin seems to do the trick. We had a few hiccups after installation and required some custom assistance, and support was prompt and responsive to our requirements.…
by lakesentrance · Read on WordPress.org
Great plugin and truly responsive support
The Service Desk Plugin has been easy to deploy with clear instructions. Its pricing policy is fair and includes an EOL license, which is reassuring. Developer support is responsive and helpful, addressing our questions promptly. Overall, it’s a solid choice for improving support operations.
by automationcoe · Read on WordPress.org
Great Plugin with excellent Support
The best Support Ticket plugin I’ve tried. The Free version comes with almost everything you need, and it is well structured from inside out. What stand out is the excellent support. Every little issue was answered very quickly so far. There is also a comprehensive KB documentation available in the developer’s site.…
by ojaya · Read on WordPress.org
Excellent Support
Hi Fixed our issue very quickly. The issue was with our implementation and not the plugin, but they stil solved it all for us.
by enquir3 · Read on WordPress.org
No social media integrations
No integrations with Telegram, WhatsApp, Facebook, etc.
by Kampty · Read on WordPress.org
An effective plugin and highly responsive support
This plugin is easy to set up and efficient. Every time we’ve contacted the support for clarification, we’ve received quick and accurate answers.
by jlalaux · Read on WordPress.org
Very good plugin
I had a project where I thought Support Candy would be a good solution, and so I deployed it on a test system. The software worked very well, and I had a lot of fun configuring it so that it was well integrated with the other material on the WordPress. I tested the software for about three weeks, then the team decided…
by crcam · Read on WordPress.org
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Reviews are their authors’ writing, posted to the WordPress.org support forums. What is above is an excerpt of each of the most recent ones — the full text, the replies and any later edits live where they were written.